FAQs

The usual turn around time for packing and shipping orders is 7 to 14 business days (during regular times and non-holidays). Shipping times may vary: generally once shipped, domestic orders take anywhere from 2 to 14 business days to arrive, depending on your location. International shipping delivery times may vary between 2 and 5 weeks.

Shipping costs are calculated upon checkout and will depend on your location. We ship out from Seattle, WA USA.

International shipping is available for most countries. Keep in mind that your country may require you to pay customs before you are able to receive your package. If you are unable to pay for customs, the items will be sent back to me. If your country is not available when you place an order, please email me at help@pikarar.com with your country and zip code so I can add it to my system!

After orders are shipped out, orders are nonrefundable. However, items can be exchanged (this is for online orders only). The merchandise must be unworn/unused and in its original packaging to be exchanged; distressed or merchandise that has been washed, are not eligible for returns. We will not provide pre-paid shipping labels or boxes for returns, so you may return an order through a carrier of your choice. Upon receiving your item, if it’s damaged or incorrect, please send us an email within 10 days of arrival with your name, order number, a description of your situation, and include photos; we can work together to send you replacements. After the return has initiated, you have 10 days to ship back the package. If your item hasn’t been sent yet and you would like to change or cancel your order, please send us an email at help@pikarar.com.

You can select the option to track and get a tracking number for your order. Tracking allows us to determine the exact location, estimated shipping time for your order, and contact the carrier if your package is lost. If your package gets lost, and you did not purchase tracking, we will not be able to provide more information or reimburse you.

If you purchased two orders and would like to combine them, please email help@whitesquirrel.com with the subject line “Combine Pikarar orders [order #] and [order #]”. If you are trying to split an order into multiple orders or locations, you will have to make separate purchases since the shipping will be calculated differently per location. Please contact us if you still have questions related to your order.

If your order has not sent out yet, send us an email at help@whitesquirrel.com with your name, order number, and the updated address. If your order has already shipped, please email us with the same information above and we will do our best to support you. Extra postage or order fees may apply if your package has already been shipped out and you provided the incorrect shipping address. Pikarar is not responsible for lost packages.

If your order has not yet been shipped, send us an email at help@whitesquirrel.com with your name, order number, and the items you would like swapped so we can help you.

Within 10 days of arrival, send us an email at help@whitesquirrel.com with your name, order number, the item(s) incorrectly received, photos, and the item(s) you meant to get. We will help you as soon as we can!

Upon receiving your item, if it’s damaged or incorrect, please send us an email within 10 days of arrival with your name, order number, a description of your situation, and include photos; we can work together to send you replacements. If your item hasn’t been sent yet and you would like to change or cancel your order, please send us an email at help@whitesquirrel.com.

I am grateful for the huge number of orders that come in every time there is a store opening, But it also means I can't make custom requests. I also have an entire fulfillment team that takes care of the online shop. I read all of your notes but will not be able to sign items </3

At this time, the physical stores do not have an online store.

At this time, we can not accommodate for pick ups.

Please check out our contact page. Our response time is 1–3 working business days, Monday to Friday.

Please email us at help@whitesquirrel.com and we will do our best to support you. However, Pikarar is not responsible for stolen or lost packages and we can not guarantee a refund.

Commissions are accepted based on availability. You can email partners@pikarar.com (responses are not guranteed).

Please visit our apparel size guide.

For apparel and blankets, we recommend you hand wash or machine wash with cold water. Wash inside out, with like colors, and do not wash with dark dyed fabrics as the ink can bleed over. You can hang dry or tumble on very low heat. For rugs, we recommend spot cleaning; do not machine wash.

We are on Faire and you can directly order here! To inquire about sold out items, get a discount, or reserve future items, please email us directly at partners@pikarar.com for more information.

Pikarar travels to conventions, craft fairs, and in person events. For the most up to date list of events, visit the Instagram.

I mostly work on my IPad Air Pro (10.9” 64GB) with the Apple Pencil Gen 2. Sometimes I do draw on my computer; I have the Wacom Touch and Fun Tablet and I use programs like Photoshop, Illustrator, and Fire Alpaca. I used to use Paint Tool Sai when I was drawing on the PC. Today the app I primarily use on my Ipad is Procreate– you can buy it on the Apple Store for a small fee! My favorite brushes are the sketch tools: HB, 6B, and Bonobo Chalk. I like to outline with the gel pen. For a more in depth tutorial, visit my streams @pikarardraws on Twitch and ask for tips!