Holiday notice: December 19, 2024 will be the last day that we fulfill any orders before we take a break for the holidays. From December 20 to January 1 of the new year, no orders will be fulfilled during this time and will be put on hold. We will resume regular operations and emails on January 2, 2025.

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✦ PRE-ORDERS ✦
If you have questions about Pre-Orders, please check out our FAQs page for the status and timelines. If you still can't find your answer, email help@pikarar.com and include information such as your order number and name, if possible.

✦ GENERAL ORDER INQUIRY ✦
If you need to add items to your order, change an address, combine orders, or make an exchange, please reach out to help@whitesquirrel.com. Include in the subject line “Pikarar (order #)” and we will get back to you as soon as we can!

If you are wondering about when your order will ship: please note that we can never guarantee that your order will arrive by Christmas or any holiday, because shipping carriers are unfortunately unpredictable. The turn around time for packing and shipping orders is 7 to 14 business days. Domestic orders take anywhere from 2 to 14 business days to arrive, depending on your location, and international shipping delivery times may vary between 2 and 5 weeks. You will get a final email confirmation with the tracking number. For more details on timing, visit the FAQs.

✦ COLLABS & COMMISSIONS ✦
If it is about collaborations, product reviews, or commissions, please use partners@pikarar.com

✦ WHOLESALE ✦
For wholesale ordering, use our direct link to Faire here. To inquire about sold out items, get a discount, or reserve future items, please email us directly at partners@pikarar.com

✦ OTHER ✦
For all other inquiries or general store questions, please use help@pikarar.com