FAQs

• Current Status: Gathering pre-orders
• What's Next: The pre-order dates for sketchbooks are Dec 17 10 AM PST to Dec 29, 2024 11:59 PM PST. After Dec 29, pre-orders will be closed and we will start on production.
• Estimated finish date: End of February 2025, or sooner.

Yes! Buy 2 sketchbooks get $10 off. Limit up to 4 sketchbooks per customer order. After 4 sketchbooks, regular prices will apply.

When an item in our stock sells out, you can pre-order before it becomes available to guarantee getting the item. During pre-order, we continue to make the item and will send it to you once we complete production.

During the pre-order period, orders are not capped so you can purchase as many as you would like.

Pre-orders are open from Dec 17, 2024 (10AM PST) to Dec 29, 2024 (11:59 PM PST).

Shipping is estimated to start in February. Updates will be posted on social media, or you can email help@pikarar.com for any questions.

After production and quality check is finished, shipping time will vary depending on your location, please see our shipping information below. You will receive a final confirmation email once your order has been sent.

Yes, your entire order will ship together. This means: your entire order will ship when the pre-order item is finished. If you would like other non pre-order items to ship first, please place them in a separate order.

At this time, we can not guarantee that we will restock on sketchbooks; placing a pre-order is the only way to guarantee getting one. All leftover stock will continue to be sold online and at in person events.

All leftover stock will continue to be sold online and at in person events. However, we can not guarantee that there will be leftover stock.

If you would like to change your order, please email help@pikarar.com BEFORE your item ships; we can help with this. If you have already received your item, please see our return policy below. We can make exchanges if the item is available (pre-orders are very limited).

If you would like a refund, please email help@pikarar.com BEFORE your item ships. Once the item has already been sent, we do not offer returns. Please see our return policy below.

Automatic discounts that will be applied at check out from Dec 2 12PM PST to Dec 15 11:59PM PST:

• Buy any 2 shirts get $10 off. Limit up to 4 shirts per customer order. After 4 shirts, regular prices will apply.
• Hoodies, Patch Jackets, Acrylic Keychains, Blankets, and Plushies are automatically discounted.
• Buy 2 sketchbooks get $10 off. Limit up to 4 sketchbooks per customer order. After 4 sketchbooks, regular prices will apply.
• Prints are always buy 2, get $5 off.
• Free foldable bag with purchases over $70, while supplies last.

Patrons can get up to 20% off their entire order with a unique discount code. View Patreon here.

Disclaimer: We can never guarantee that your order will arrive by Christmas or any holiday, because shipping carriers are unfortunately unpredictable. However, we can provide the following information:

For orders within the US, please place your order before Dec 12 (the sooner the better!) if you would like for us to fulfill it. Please refer to shipping times in the FAQs below. International orders (orders shipping to locations outside of the US) placed after Dec 2 may not arrive before the holidays. This applies to orders shipped via USPS, UPS, or any other service.

We will try to fulfill your order, but we can not guarantee that we will get to it or that it will arrive by Christmas. December 19, 2024 will be the last day that we fulfill any orders before we take a break for the holidays. From December 20 to January 1 of the new year, no orders will be fulfilled during this time and will be put on hold. We will resume regular operations on January 2, 2025.

December 19, 2024 will be the last day that we fulfill any orders before we take a break for the holidays. From December 20 to January 1 of the new year, no orders will be fulfilled during this time and will be put on hold. We will resume regular operations on January 2, 2025.

From December 20 to January 1 of the new year, email responses may be delayed. You can expect a response from us by January 2, 2025.

The turn around time for packing and shipping orders is 7 to 14 business days (during regular times and non-holidays). Shipping times may vary: generally once shipped, domestic orders take anywhere from 2 to 14 business days to arrive, depending on your location. International shipping delivery times may vary between 2 and 5 weeks.

Shipping costs are calculated upon checkout and will depend on your location. We ship out from Seattle, WA USA.

International shipping is available for most countries. Keep in mind that your country may require you to pay customs before you are able to receive your package. If you are unable to pay for customs, the items will be sent back to me. If your country is not available when you place an order, please email me at help@pikarar.com with your country and zip code so I can add it to my system!

The United States Postal Service is no longer accepting shipments intended for Canada until the Canada Post strike has been resolved. We will not be sending any orders to Canada. If you decide to place an order, your order will be paused and we will have it on hold until the strike has been resolved. You can email us at any time to check on the status of your order.

Due to GPSR (General Product Safety Regulation), there will be new regulations for customers in these countries. We will continue to fulfill orders for EU customers from now until our office closes on December 19. After December 19, we will no longer accept orders from customers who are residents of the European Union (here's a full list of countries) or Northern Ireland. Until the regulations are made public and are resolved, we will pause orders to these countries.

After orders are shipped out, orders are nonrefundable. However, items can be exchanged. The merchandise must be unworn/unused and in its original packaging to be exchanged; distressed or merchandise that has been washed, are not eligible for returns. We will not provide pre-paid shipping labels or boxes for returns, so you may return an order through a carrier of your choice. Upon receiving your item, if it’s damaged or incorrect, please send us an email within 10 days of arrival with your name, order number, a description of your situation, and include photos; we can work together to send you replacements. After the return has initiated, you have 10 days to ship back the package. If your item hasn’t been sent yet and you would like to change or cancel your order, please send us an email at help@pikarar.com.

You can select the option to track and get a tracking number for your order. Tracking allows us to determine the exact location, estimated shipping time for your order, and contact the carrier if your package is lost. If your package gets lost, and you did not purchase tracking, we will not be able to provide more information or reimburse you.

If you purchased two orders and would like to combine them, please email help@whitesquirrel.com with the subject line “Combine Pikarar orders [order #] and [order #]”. If you are trying to split an order into multiple orders or locations, you will have to make separate purchases since the shipping will be calculated differently per location. Please contact us if you still have questions related to your order.

If your order has not yet been shipped, send us an email at help@whitesquirrel.com with your name, order number, and the items you would like swapped so we can help you.

Within 10 days of arrival, send us an email at help@whitesquirrel.com with your name, order number, the item(s) incorrectly received, photos, and the item(s) you meant to get. We will help you as soon as we can!

Upon receiving your item, if it’s damaged or incorrect, please send us an email within 10 days of arrival with your name, order number, a description of your situation, and include photos; we can work together to send you replacements. If your item hasn’t been sent yet and you would like to change or cancel your order, please send us an email at help@whitesquirrel.com.

Commissions are accepted based on my availability and interest in the project. You can email me at partners@pikarar.com (responses are not guranteed).

Please visit our apparel size guide.

For apparel and blankets, we recommend you hand wash or machine wash with cold water. Wash inside out, with like colors, and do not wash with dark dyed fabrics as the ink can bleed over. You can hang dry or tumble on very low heat. For rugs, we recommend spot cleaning; do not machine wash.

We are on Faire and you can directly order here! To inquire about sold out items, get a discount, or reserve future items, please email us directly at partners@pikarar.com for more information.

Pikarar is confirmed for Sakura Con, U District Street Fair, Renegade Seattle, Anime Expo, and Smol Art Mart Seattle. Visit my socials for more up to date news.

I mostly work on my IPad Air Pro (10.9” 64GB) with the Apple Pencil Gen 2. Sometimes I do draw on my computer; I have the Wacom Touch and Fun Tablet and I use programs like Photoshop, Illustrator, and Fire Alpaca. I used to use Paint Tool Sai when I was drawing on the PC. Today the app I primarily use on my Ipad is Procreate– you can buy it on the Apple Store for a small fee! My favorite brushes are the sketch tools: HB, 6B, and Bonobo Chalk. I like to outline with the gel pen. For a more in depth tutorial, visit my streams @pikarardraws on Twitch and ask for tips!